Shipping & Delivery Policy

Last Updated: September 2026

At Pawbara Studio Private Limited (“Pawbara,” “we,” “our,” or “us”), we aim to make every order experience smooth, reliable, and transparent.

This Shipping & Delivery Policy applies to orders placed through Pawbara.com and explains how we process, ship, track, and deliver Pawbara products.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin processing it.

Orders are generally processed within 1–2 business days, excluding Sundays, public holidays, and unforeseen operational delays.

During high-demand periods, product launches, promotional campaigns, or festive seasons, processing times may be slightly longer.

2. Shipping Locations

We currently ship to serviceable locations across India through our logistics and courier partners.

Delivery availability depends on the serviceability of your PIN code.

If your location is temporarily unserviceable, we may contact you regarding available alternatives or cancellation of the order.

3. Estimated Delivery Time

Most orders are expected to be delivered within approximately:

3–7 business days after dispatch

Delivery timelines may vary depending on:

• Delivery location
• PIN code serviceability
• Courier availability
• Weather conditions
• Public holidays
• Local restrictions
• High-volume sale periods
• Operational or logistics delays

Remote or difficult-to-access locations may require additional delivery time.

All delivery estimates are indicative and are not guaranteed delivery dates.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Pawbara may offer:

• Free shipping above a specified order value
• Promotional free shipping
• Discounted shipping during selected campaigns

Such offers may change from time to time and will be subject to the terms displayed on the website.

5. Order Confirmation

After successfully placing an order, you may receive confirmation through one or more of the following:

• Email
• SMS
• WhatsApp
• Website notification

The confirmation may include your:

• Order number
• Product details
• Order value
• Shipping information

Please review your order details carefully and contact us as soon as possible if you notice an error.

6. Dispatch & Tracking

Once your order has been dispatched, tracking information may be shared with you through email, SMS, WhatsApp, or another available communication method.

Tracking information may include:

• Courier partner
• Tracking/AWB number
• Tracking link
• Estimated delivery date

Please note that tracking information may take some time to become active after dispatch.

7. Delivery Attempts

Our courier partner may make multiple reasonable attempts to deliver your order.

Please ensure that:

• Your shipping address is complete
• Your PIN code is correct
• Your phone number is active
• Someone is available to receive the package

If delivery cannot be completed after reasonable attempts, the shipment may be returned to Pawbara.

Additional shipping charges may apply if re-dispatch is requested.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.

Pawbara will not be responsible for delivery delays or failed deliveries caused by:

• Incorrect address
• Incomplete address
• Wrong PIN code
• Incorrect phone number
• Missing landmark or delivery information

If you notice an address error after placing an order, please contact us immediately at:

care@pawbara.com

We will try to update the information before dispatch, but changes cannot be guaranteed once an order has been shipped.

9. Change of Delivery Address

Address changes may be accepted only before the order has been dispatched.

Once the shipment has been handed over to the courier partner, it may not be possible to change the delivery location.

10. Delayed Deliveries

Although we work with established logistics partners, deliveries may occasionally be delayed due to circumstances beyond our reasonable control.

These may include:

• Severe weather
• Floods or natural disasters
• Road closures
• Transport disruptions
• Courier operational issues
• Government restrictions
• Strikes
• Festivals and public holidays
• High order volumes
• Technical disruptions

If your order is significantly delayed, please contact our customer support team and we will help you check the shipment status.

11. Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation provided by the courier partner.

If your tracking status shows “Delivered” but you have not received the parcel, please:

1. Check with family members, neighbours, security personnel, or reception staff.
2. Verify that the shipping address provided was correct.
3. Contact Pawbara as soon as possible.

Please report such issues within 48 hours of the delivery status update so we can raise an investigation with the courier partner.

12. Damaged or Tampered Packages

Please inspect the outer packaging when your order is delivered.

If the parcel appears:

• Severely damaged
• Opened
• Tampered with
• Crushed
• Leaking

you may refuse delivery where practical.

If you accept the parcel and later discover a problem, please contact us within 48 hours of delivery.

We recommend keeping photographs or an unboxing video showing:

• Outer parcel
• Shipping label
• Inner packaging
• Product condition

This can help us investigate the issue efficiently.

13. Missing Items

If one or more products are missing from your delivered order, please contact us within 48 hours.

Please provide:

• Order number
• Details of the missing product
• Photographs of the parcel
• Photograph of the products received
• Unboxing video, if available

Once verified, Pawbara may arrange a replacement or refund according to our Cancellation & Refund Policy.

14. Incorrect Products

If you receive a product different from what you ordered, please do not use or open the product unnecessarily.

Contact us within 48 hours of delivery with photographs of the item received.

Once verified, we will assist with an appropriate replacement or refund.

15. Cash on Delivery

If Cash on Delivery is available for your location, the option will be displayed during checkout.

COD availability may depend on:

• Order value
• Delivery PIN code
• Courier partner availability
• Previous delivery history
• Promotional conditions

Pawbara may limit or disable COD for certain orders or locations where necessary.

16. Prepaid Orders

For prepaid orders, payment must be successfully completed before the order is processed.

If payment is deducted but the order is not successfully created, please contact:

care@pawbara.com

We will review the transaction and assist accordingly.

17. Returned-to-Origin Shipments

An order may be returned to Pawbara if:

• The customer refuses delivery
• The recipient is unavailable after repeated attempts
• The address is incorrect
• The phone number is unreachable
• The courier cannot access the delivery location

If the order is returned to us, we may contact you regarding:

• Re-dispatch
• Additional shipping charges
• Refund eligibility

Refunds for returned-to-origin shipments may be adjusted for reasonable shipping charges where permitted by law.

18. Refused Deliveries

If an order is refused without a valid reason, Pawbara may recover applicable shipping and return logistics charges from any eligible refund, where permitted by law.

Repeated refusal of COD orders may result in restricted COD availability for future orders.

19. Split Shipments

In some cases, your order may be shipped in more than one package depending on:

• Product availability
• Warehouse location
• Courier limitations

You may receive separate tracking details for each shipment.

There will generally be no additional shipping charge solely because an order has been split by Pawbara.

20. Availability of Products

All products are subject to availability.

If a product becomes unavailable after you place an order, we may:

• Contact you with an update
• Offer an alternative where appropriate
• Dispatch the available items
• Cancel and refund the unavailable item

We will not substitute a product without your consent where the substitution is materially different.

21. Delivery During Promotions & Festive Periods

During large promotional events, product launches, festive seasons, or high-demand periods, order processing and delivery may take longer than usual.

We appreciate your patience during such periods and will make reasonable efforts to dispatch orders as quickly as possible.

22. International Shipping

Unless specifically stated otherwise on Pawbara.com, Pawbara currently ships within India only.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and import requirements may apply.

23. Shipping Partners

Pawbara may use one or more third-party courier and logistics providers.

While we select delivery partners with care, courier operations are partly outside our direct control.

We will, however, assist customers with genuine delivery concerns and coordinate with logistics partners wherever reasonably possible.

24. Contact Us

For shipping, tracking, delivery, or order-related assistance, please contact:

Pawbara Studio Private Limited
Email: care@pawbara.com
Website: Pawbara.com
Customer Care: +91-9193671936
Business Address: 115-116 First Floor Parshwanath Colony Nirman Nagar Jaipur 302019

When contacting us, please mention your order number for faster assistance.

25. Policy Updates

Pawbara may update this Shipping & Delivery Policy from time to time to reflect changes in courier services, business practices, operational processes, or applicable regulations.

The latest version will always be available on Pawbara.com.

Pawbara — Parenting Has Paws.